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Terms & Conditions

Who is CVPRO?

CVPRO is operated by CVPRO Limited, and in these terms we refer to ourselves as "we", "us" or as "the seller". The customer will be referred to as "you" or "the buyer".

Scope of terms and conditions

These Terms and Conditions shall prevail over any terms contained in any order or offer made by us.

Order Process

The buyer may order products and services from us by completing and submitting the checkout process on this website. It is the buyer's responsibility to provide all information correctly (including name, email address, and payment details) so that the order can be processed correctly.

Money back guarantee

We offer a 100% money back guarantee on all of our CV, cover letter and Linked In writing services. Upon receiving your document from CVPRO, if you are not happy with the finished product we will try to rectify any issues you have. If, after this process has been exhausted and you are still not satisfied, we will refund your payment in full.

Turnaround times for writing services

For our writing services we have indicated standard, express and urgent turnaround times. These turnaround times rely on you completing the online form to start the process, being contactable to arrange a time to discuss your CV, and being available for a Skype or phone interview.

Please note that timeframes listed here are for producing a draft version of the CV. Timeframes are clarified below.

Standard timeframe: typically within 4 working days from when your payment has been accepted and you have filled out our online form.

- One of our CV writers will contact you within 1 working day of you submitting the form, in order to arrange a Skype or phone interview.
- The Skype or phone interview will be arranged at a time convenient to both of you. The timeframe for this step is by arrangement, but can be within 1 working day of contact by our writer.
- Upon completion of the interview we will email you a draft copy of your CV within 2 working days, for your approval.
- Once you have approved your draft CV, we will email the final version to you within 1 working day.

You may also arrange a longer timeframe with our writer if it suits you better.

Express timeframe: 3 working days from when your payment has been accepted and you have filled out our online form.

- One of our CV writers will contact you within 1 working day of you submitting the form, in order to arrange a Skype or phone interview.
- The Skype or phone interview will be arranged at a time convenient to both of you (within 1 working day of contact).
- Upon completion of the interview we will email you a draft copy of your CV within 1 working day, for your approval.
- Once you have approved your draft CV, we will email the final version to you within 1 working day.

Urgent timeframe: within 48 hours from when your payment has been accepted and you have filled out our online form. Please contact us to check for availability first.

- One of our CV writers will contact you within .5 of a working day of you submitting the form, in order to arrange a Skype or phone interview.
- The Skype or phone interview will be arranged at a convenient time as soon as possible.
- Upon completion of the interview we will email you a draft copy of your CV within 1 working day, for your approval.
- Once you have approved your draft CV, we will email the final version to you within .5 of a working day.

The Consumer Guarantees Act (1993)

As per the Consumer Guarantees Act 1993 (Act):

a. If the buyer is purchasing the goods (or services) for a non-business purpose then these terms will be interpreted subject to the Act and these terms will not limit the buyer's rights under the Act.

b. If the buyer is purchasing the goods (or services) for the purpose of a business then the buyer agrees that the Act doesn't apply.

In relation to both a. and b. above, we do not provide an Express Guarantees as defined in the Act, which is provided by the manufacturer of the item.

Changing your mind

Please carefully consider before buying an item. We aren't obliged to accept a return if you've reconsidered and no longer can want the item, but often we accommodate your request.

GST

CVPRO Limited is a NZ registered company and pays GST. That means that all products and services have a GST component of 15% and all prices are quoted inclusive of this tax. Our GST number is 106-730-008.

Stuff Ups

On occasion we will stuff up. We don't want to make mistakes and believe that the success of our business is built firstly on not making mistakes, and secondly if we do, by doing our best to rectify them and making sure that you, our customers, receive excellent service from us. If something is wrong, please let us know and we will work hard to make it right.

The Act of God

We won't be responsible to you for any loss or damage directly or indirectly arising from or in connection with an anything beyond or control, or an Act of God. By this we mean natural or man-made disasters such as earthquakes, fires and floods. This could also mean civil commotion, government intervention, transport delays, accidents, labour disputes and anything else beyond our reasonable control.

The agreement

When we accept your order then the terms and conditions on this website, along with additional terms we've advised you of or agreed to in writing, then this is the entire agreement between us. You agree that there are no other understandings, representations or warranties forming a part of this agreement.

This agreement is subject to NZ law

Governing law: The contract (and these terms) are governed by the laws of New Zealand.

Waiver: If we waive one default it doesn't mean that we waive of any later default (even if it's the same type of default). If we fail to exercise any right (or delay in doing so) it doesn't mean we waive that right.

No assignment: You cannot assign or transfer this contract without our prior written consent.

Payment Methods

Payment can be made by either:

Credit card / debit card: Payment via credit card / debit card is processed through DPS Payment Express. Payments made using credit card / debit card are instantaneous so any downloadable files are accessible immediately. Please see the following link for further information: https://www.paymentexpress.com

Credit card / debit card: Payment via credit card/ debit card is processed through Paypal. You don’t need to have a PayPal account to use this payment option as PayPal provides a guest checkout option. Payments made using PayPal are instantaneous so any downloadable files are accessible immediately. Please see the following link for further information: https://www.paypal.com/nz/webapps/mpp/how-paypal-works

Direct credit / bank transfer: Payment can be made by direct credit / bank transfer to our bank account. Upon choosing this payment option during checkout you will be provided details of our bank account. Please note that we have to wait for your funds to clear before we can make any downloadable files available.